Effective February 1, 2024, no technical support, phone or web tickets will be provided, and Knowledgebase articles will not be updated. - Beyond February 1, 2024 customers with active Software Assurance will receive “best effort” technical support from Mitel. If Mitel support cannot address the issue, then customers will have the option to migrate to Mitel Interaction Recording (MIR). SWA fees are not refundable.
As part of supporting our customers and easing their path to a next generation call recorder, Mitel launched the MiVoice Call Recording (MiVCR) to Mitel Interaction Recording (MIR) migration program.
The program provides a migration path for installed base MiVoice Call Recording customers currently on MiVoice Business, MiVoice Connect and MiVoice Office 250 to migrate to the new Mitel Interaction Recording Bundles solution.
Mitel and BSB, are dedicated to helping businesses like yours make a smooth transition by providing the necessary support and resources. To determine if you're eligible for our exclusive promotion, contact us or click on the link below to learn more about the program.